Privacy Policy – Lesotho Flour Mills
Effective Date: 11/ 07/ 2025
Lesotho Flour Mills Ltd is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, store, and protect personal data provided to us, especially in relation to communication via WhatsApp and other digital platforms.
1. Information We Collect
We may collect the following personal information from customers:
- Name
- Phone number
- Email address
- Location (if relevant for delivery/services)
- Details of purchases or service requests
- WhatsApp communication content
2. How We Use Your Information
We use your personal information to:
- Communicate with you via WhatsApp or other platforms
- Respond to inquiries and service requests
- Process orders, deliveries, or service agreements
- Send updates, offers, and other business-related communications (with consent)
- Improve customer experience and service quality
3. Sharing of Information
We do not sell or rent your personal information. We may share your data only:
- With authorized employees for service fulfilment
- With service providers who help us operate (e.g., delivery partners), under strict confidentiality
- If required by law, regulatory authority, or legal process
4. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
5. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us at:
Email: lesflour@lfm.co.ls
Phone: +266 2221 5200
7. Policy Updates
We may update this Privacy Policy from time to time. The latest version will be available upon request or published on our official platforms.
